Almeida, Caio Melo; Araujo, Fernando Oliveira; Abreu, … - In: Benchmarking: An International Journal 28 (2021) 8, pp. 2496-2520
Purpose: The maintenance of process improvement programs within organizations is not an easy task. Some processes do not maintain the results achieved with the improvement project and again present low performance shortly after completion of the project. This paper aims to identify the...