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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"Total quality management & business excellence"
~subject:"Quality management"
~subject:"service quality"
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Quality management
service quality
Qualitätsmanagement
333
Dienstleistungsqualität
63
Service quality
63
Firm performance
46
Unternehmenserfolg
46
Lean Management
44
Lean management
44
Standardisierung
43
Standardization
43
Performance measurement
38
Performance-Messung
38
quality management
37
Benchmarking
35
Bibliometrics
35
Bibliometrie
35
Industrie
32
Manufacturing industries
32
Product quality
31
Produktqualität
31
Lean Production
27
Lean production
27
Business process management
26
Customer satisfaction
26
Kundenzufriedenheit
26
Prozessmanagement
26
Six Sigma
24
KMU
22
Lieferkette
22
SME
22
Supply chain
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total quality management
22
USA
20
United States
20
Einführung
18
Implementation
18
Employee suggestion system
17
ISO 9001
17
TQM
17
Vorschlagswesen
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Undetermined
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333
Case study
9
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9
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English
333
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Antony, Jiju
23
Cudney, Elizabeth A.
14
Chiarini, Andrea
7
Sampaio, Paulo
6
Edgeman, Rick
5
Gremyr, Ida
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Miguel, Paulo Augusto Cauchick
5
Cherrafi, Anass
4
Cândido, Carlos J. F.
4
Lizarelli, Fabiane Letícia
4
Rodgers, Bryan
4
Saraiva, Pedro
4
Asif, Muhammad
3
Bastida, Ramon
3
Beijo, Luiz Alberto
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Elg, Mattias
3
Furterer, Sandra L.
3
Garza-Reyes, Jose Arturo
3
Gotzamani, Katerina
3
Jayaraman, Raja
3
Kuluriōtēs, Dēmētrios
3
Kumar, Vimal
3
Martin, Jason
3
Materla, Tejaswi
3
Metaxas, Ioannis N.
3
Park, Sang-June
3
Psomas, Evangelos
3
Ribeiro, Luiz Henrique Marra da Silva
3
Salgado, Eduardo Gomes
3
Swarnakar, Vikas
3
Tortorella, Guilherme Luz
3
Tsiotras, George
3
Yi, Youjae
3
Alliprandini, Dário Henrique
2
Alsyouf, Imad
2
Andrietta, João Marcos
2
Attri, Rajesh
2
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Benchmarking : an international journal ; BIJ
Global business and organizational excellence : a review of research & best practices
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
395
International journal of production research
353
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
333
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51
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
52
The application of operational excellence methodologies in logistics : a systematic review and directions for future research
Yaifa Trakulsunti
;
Antony, Jiju
;
Jayaraman, Raja
; …
- In:
Total quality management & business excellence
34
(
2023
)
5
,
pp. 538-557
Persistent link: https://www.econbiz.de/10013550196
Saved in:
53
Quality and asset management : conceptual compatibility towards sustainable infrastructures management
Sousa, Vitor
;
Meireles, Inês
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 743-767
Persistent link: https://www.econbiz.de/10013550281
Saved in:
54
Critical thinking, dynamic capabilities, and project performance : empirical evidence in the continuous improvement project domain
Pérez Rave, Jorge Iván
;
Fernández Guerrero, Rafael
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 768-790
Persistent link: https://www.econbiz.de/10013550287
Saved in:
55
Investigating the strategic interaction between QMS, organisational agility and innovative performance
Coffin, Nicholas
;
Tang, Herman
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1096-1107
Persistent link: https://www.econbiz.de/10014284749
Saved in:
56
The mediating role of organizational excellence between quality management practices and sustainable performance
Muslim Diekola Akanmu
;
Mohamad Ghozali Hassan
;
Mohammad …
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1217-1242
Persistent link: https://www.econbiz.de/10014284850
Saved in:
57
Dual quality and limits to international adaptation of product quality : development of a conceptual framework and research agenda
Annarita, Colamatteo
;
Fabio, Cassia
;
Marcello, Sansone
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1243-1256
Persistent link: https://www.econbiz.de/10014284851
Saved in:
58
Integrating ISO 9001 and Industry 4.0. an implementation guideline and PDCA model for manufacturing sector
Chiarini, Andrea
;
Cherrafi, Anass
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1629-1654
Persistent link: https://www.econbiz.de/10014369716
Saved in:
59
Analysing 20 years of the TQM&BE journal : a bibliometric approach
Singh, Navjit
;
Kapur, Bharti
;
Antony, Jiju
;
Cudney, …
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1703-1718
Persistent link: https://www.econbiz.de/10014369720
Saved in:
60
Achieving business excellence through sustainable supply chain management
Xu, Lu
;
Wei, Xinyu
;
Cao, Ying
;
Peng, Xianghui
; …
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1830-1856
Persistent link: https://www.econbiz.de/10014369730
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