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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Journal of operations management"
~person:"Eberle, Luciene"
~subject:"Dienstleistungsqualität"
~subject:"Hochschule"
~subject:"Prozessmanagement"
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Dienstleistungsqualität
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Benchmarking
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Quality dimensions
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Eberle, Luciene
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Benchmarking : an international journal ; BIJ
Journal of operations management
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Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
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