Siha, Samia M.; Saad, Germaine H. - In: Business Process Management Journal 14 (2008) 6, pp. 778-802
. Design/methodology/approach – A literature review of the popular business database to search for case studies and empirical … on synthesis of the lessons learned from this empirical evidence along with concepts drawn from economics, and operations … identification of, and recovering from root causes of problems and inefficiencies faced in business environments. The framework …