Brezavšček, Alenka; Baggia, Alenka - In: Business Systems Research 5 (2014) 3, pp. 6-18
queueing models aimed at optimizing a Slovenian telecommunication provider’s call centre. Methods/Approach: The arrival and the … level. Conclusions: The obtained results prove the usefulness and applicability of the queueing models as a tool for a call …