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~isPartOf:"Business horizons"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of service management"
~isPartOf:"SpringerLink / Bücher"
~subject:"Customer satisfaction"
~subject:"Value creation"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Value creation
Beziehungsmarketing
628
Relationship marketing
628
Consumer behaviour
199
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199
Deutschland
166
Germany
166
Kundenmanagement
123
Theorie
117
Theory
117
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99
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85
Brand management
79
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79
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77
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77
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67
Marketing management
62
Marketingmanagement
62
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60
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59
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57
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57
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56
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McColl-Kennedy, Janet R.
5
Dagger, Tracey S.
4
Aksoy, Lerzan
3
Edvardsson, Bo
3
Ponsignon, Frederic
3
Buoye, Alexander
2
Campbell, Colin L.
2
Ebert, Tara
2
Ford, Robert C.
2
Grönroos, Christian
2
Helkkula, Anu
2
Jaakkola, Elina
2
Keiningham, Timothy
2
Leroi-Werelds, Sara
2
Matzler, Kurt
2
Meier, Andreas
2
Ranaweera, Chatura
2
Stormer, Henrik
2
Tronvoll, Bård
2
Wachter, Nadine
2
Witell, Lars
2
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1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
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1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Anker, Thomas Boysen
1
Arbore, Alessandro
1
Arteaga, Francisco
1
Babakus, Emin
1
Balaji, M. S.
1
Balmer, John M. T.
1
Batat, Wided
1
Berezan, Orie
1
Berry, Leonard L.
1
Berthon, Pierre R.
1
Bettencourt, Lance A.
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Business horizons
European journal of marketing : EJM
Gabler Edition Wissenschaft
Journal of service management
SpringerLink / Bücher
Journal of retailing and consumer services
274
Journal of business research : JBR
163
International journal of hospitality management
144
The journal of services marketing
119
The service industries journal
71
Industrial marketing management : the international journal for industrial and high-tech firms
70
Journal of hospitality marketing & management
66
International journal of contemporary hospitality management
59
Journal of travel and tourism marketing
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Tourism management : research, policies, practice
55
Journal of strategic marketing
52
The journal of business & industrial marketing
50
Journal of service research : JSR
48
Service business
48
Cogent business & management
47
Services marketing quarterly
45
Asia Pacific journal of marketing and logistics
40
Journal of the Academy of Marketing Science
38
The international journal of bank marketing : IJBM
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
The TQM journal : the international review of organizational improvement
35
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
International journal of quality and service sciences
26
Journal of marketing
25
The international review of retail, distribution and consumer research
25
Journal of service theory and practice : JSTP
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of retailing
23
Journal of service research
23
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
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ECONIS (ZBW)
126
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
9
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
10
Managing your most loyal customer relationships
Larson, John A.
;
Jaworski, Bernard J.
;
Larson, Jack
- In:
Business horizons
64
(
2021
)
1
,
pp. 141-147
Persistent link: https://www.econbiz.de/10012494576
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