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~isPartOf:"Business process management journal"
~isPartOf:"Global journal of business management : GJBM"
~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
~subject:"Organizational change"
~subject:"Product quality"
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Search: subject:"Qualitätssicherung"
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Customer satisfaction
Organizational change
Product quality
Quality management
91
Qualitätsmanagement
91
Business process management
28
Prozessmanagement
28
Dienstleistungsqualität
20
Service quality
20
Organisatorischer Wandel
19
Firm performance
10
Kundenzufriedenheit
10
Lean Management
10
Lean Production
10
Lean management
10
Lean production
10
Unternehmenserfolg
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Industrie
9
Lieferkette
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Manufacturing industries
9
Supply chain
9
Gesundheitsversorgung
8
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8
Produktqualität
8
Erfolgsfaktor
7
Success factor
7
Gesundheitswesen
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Health care system
6
Hospital
6
Krankenhaus
6
Performance measurement
6
Performance-Messung
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Process improvement
6
Beziehungsmarketing
5
Innovation
5
Lieferantenmanagement
5
Relationship marketing
5
Standardisierung
5
Standardization
5
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5
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32
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Bhaskar, Hari Lal
2
Abeygunasekera, Ahangama Withanage Janitha Chandimali
1
AlShathry, Omar
1
Alhaqbani, Abdullah
1
Alotaibi, Youseef
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Arif, Seema
1
Assadej Vanichchinchai
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Bandara, Wasana
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1
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1
Curatolo, Niccolo
1
Devika Nadarajah
1
Dhir, Amandeep
1
Douglas, Jacqueline Ann
1
Ergin, K. Nazlı
1
Garcia, Gabriel Adolfo
1
Gheitasi, Majid
1
Gill, Seerat Kaur
1
Hakim, Amin
1
Hansen, David
1
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1
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1
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1
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1
Librelato, Tatiane Pereira
1
Lin, Hai
1
Liu, Fei
1
Liutkevičienė, Indrė
1
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Business process management journal
Global journal of business management : GJBM
Journal of business research : JBR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
107
The TQM journal : the international review of organizational improvement
94
International journal of productivity and quality management : IJPQM
80
International journal of production research
78
International journal of production economics
67
International journal of quality & reliability management
58
Total quality management & business excellence
54
European journal of operational research : EJOR
33
International journal of quality and service sciences
27
Quality management journal : QMJ
27
International journal of services and operations management
17
International journal of contemporary hospitality management
14
International journal of hospitality management
14
Cogent business & management
13
International journal of six sigma and competitive advantage : IJSSCA
13
Amfiteatru economic : an economic and business research periodical
12
European research studies
12
Journal of air transport management
12
Journal of retailing and consumer services
12
Managing service quality : MSQ ; an international journal
12
Product reliability, maintainability, and supportability handbook
12
International journal of business excellence
11
Production and operations management : an international journal of the Production and Operations Management Society
11
The service industries journal
11
Benchmarking : an international journal ; BIJ
10
Health care management review : HCM review
10
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of quality and innovation
10
Journal of industrial engineering and management : JIEM
10
SpringerLink / Bücher
10
The international journal of productivity and performance management : IJPPM
10
International journal of information systems and change management : IJISCM
9
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Operations management research : OMR ; advancing practice through theory
9
Transportation research / E : an international journal
9
International journal of business information systems : IJBIS
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
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ECONIS (ZBW)
32
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1
Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective
Klein, Leander Luiz
;
Naranjo, Fernando
;
Douglas, …
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1584-1606
Persistent link: https://www.econbiz.de/10014338465
Saved in:
2
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
3
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
4
To reduce waste, have it repaired! : the quality signaling effect of product repairability
Munten, Pauline
;
Vanhamme, Joëlle
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-22
Persistent link: https://www.econbiz.de/10013534112
Saved in:
5
Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain : an integrated approach
Orji, Ifeyinwa Juliet
;
U-Dominic, Chukwuebuka Martinjoe
- In:
Business process management journal
28
(
2022
)
5/6
,
pp. 1301-1342
Persistent link: https://www.econbiz.de/10013455033
Saved in:
6
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
7
Leveraging capabilities for digitally supported process improvement : a framework for combining Lean and ERP
Liutkevičienė, Indrė
;
Rytter, Niels
;
Hansen, David
- In:
Business process management journal
28
(
2022
)
3
,
pp. 765-783
Persistent link: https://www.econbiz.de/10013380743
Saved in:
8
How to make it stick? : institutionalising process improvement initiatives
Abeygunasekera, Ahangama Withanage Janitha Chandimali
; …
- In:
Business process management journal
28
(
2022
)
3
,
pp. 807-833
Persistent link: https://www.econbiz.de/10013380758
Saved in:
9
Marketing and supply chain coordination and intelligence quality : a product innovation performance perspective
Mostaghel, Rana
;
Oghazi, Pejvak
;
Patel, Pankaj C.
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 597-606
Persistent link: https://www.econbiz.de/10012103508
Saved in:
10
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
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