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~isPartOf:"Business process management journal"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Battaglia, Daniel"
~type:"article"
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Search: subject_exact:"Analytischer Hierarchie-Prozess"
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Battaglia, Daniel
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Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Service recovery: a method for assessing performance
Battaglia, Daniel
;
Borchardt, Miriam
;
Sellitto, Afonso
; …
- In:
Business process management journal
18
(
2012
)
6
,
pp. 949-963
Persistent link: https://www.econbiz.de/10009684773
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