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~isPartOf:"Business process management journal"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Performance measurement"
~type:"article"
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Search: subject_exact:"Analytischer Hierarchie-Prozess"
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Performance measurement
AHP approach
33
AHP-Verfahren
33
Multi-criteria analysis
11
Multikriterielle Entscheidungsanalyse
11
Fuzzy sets
9
Fuzzy-Set-Theorie
9
Business process management
8
Prozessmanagement
8
Quality management
8
Qualitätsmanagement
8
Dienstleistungsqualität
7
Service quality
7
Analytical hierarchy process
5
Performance-Messung
5
Beziehungsmarketing
3
Customer satisfaction
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Knowledge management
3
Kundenzufriedenheit
3
Lieferkette
3
Management information system
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Management-Informationssystem
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Relationship marketing
3
Supply chain
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Wissensmanagement
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Analytic hierarchy process
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Decision
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Delphi technique
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Delphi-Methode
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Dienstleistungssektor
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Einführung
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Entscheidung
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Higher education institution
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Hochschule
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Lieferantenmanagement
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SERVQUAL
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Battaglia, Daniel
1
Borchardt, Miriam
1
Khan, Mohammed Khurshid
1
Kipper, Liane Mahlmann
1
Nara, Elpidio Oscar Benitez
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Neuenfeldt, Alvaro Luiz
1
Pereira, Giancarlo Medeiros
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Sellitto, Afonso
1
Siluk, Julio Cezar Mairesse
1
Sirirat Pungchompoo
1
Soliman, Marlon
1
Sopadang, Apichat
1
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1
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1
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Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
10
International journal of business excellence
7
International journal of logistics systems and management
7
International journal of production research
7
International journal of production economics
5
International journal of agile systems and management : IJASM
4
International journal of business performance and supply chain modelling
4
International journal of procurement management
4
Journal of air transport management
4
Journal of industrial engineering and management : JIEM
4
Measuring business excellence : the journal of organizational performance management
4
The international journal of productivity and performance management : IJPPM
4
Benchmarking : an international journal ; BIJ
3
International journal of business information systems : IJBIS
3
International journal of business performance and supply chain modelling : IJBPSCM
3
Journal of modelling in management
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
Asia Pacific journal of marketing and logistics
2
Business performance measurement and management : new contexts, themes and challenges
2
IEEE transactions on engineering management : EM
2
International journal of applied management science
2
International journal of logistics : research and applications
2
International journal of logistics systems and management : IJLSM
2
International journal of management and decision making : IJMDM
2
International journal of process management and benchmarking : IJPMB
2
International journal of services and operations management
2
International transactions in operational research : a journal of the International Federation of Operational Research Societies
2
Journal of decision systems
2
Measuring business excellence
2
Omega : the international journal of management science
2
Opsearch : journal of the Operational Research Society of India
2
Strategic outsourcing : an International journal
2
The international journal of productivity and performance management
2
African journal of science, technology, innovation & development : AJSTID
1
Argumenta oeconomica
1
Benchmarking : an international journal
1
Business strategy and the environment
1
Central European journal of operations research : CEJOR ; official journal of the Austrian, Croatian, Czech, Hungarian, Slovakian and Slovenian OR Societies
1
Competitiveness review : an international business journal incorporating Journal of global competitiveness
1
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ECONIS (ZBW)
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1
Confirmation and evaluation of performance measurement model for the Thai frozen shrimp chain
Sirirat Pungchompoo
;
Sopadang, Apichat
- In:
Business process management journal
21
(
2015
)
4
,
pp. 837-856
Persistent link: https://www.econbiz.de/10011404144
Saved in:
2
Hierarchy the sectorial performance indicators for Brazilian franchises
Neuenfeldt, Alvaro Luiz
;
Siluk, Julio Cezar Mairesse
; …
- In:
Business process management journal
21
(
2015
)
1
,
pp. 190-204
Persistent link: https://www.econbiz.de/10010506914
Saved in:
3
Service recovery: a method for assessing performance
Battaglia, Daniel
;
Borchardt, Miriam
;
Sellitto, Afonso
; …
- In:
Business process management journal
18
(
2012
)
6
,
pp. 949-963
Persistent link: https://www.econbiz.de/10009684773
Saved in:
4
An integrated model for business process measurement
Yen, Vincent C.
- In:
Business process management journal
15
(
2009
)
6
,
pp. 865-875
Persistent link: https://www.econbiz.de/10003916689
Saved in:
5
A hybrid knowledge-based performance measurement system
Khan, Mohammed Khurshid
;
Wibisono, Dermawan
- In:
Business process management journal
14
(
2008
)
2
,
pp. 129-146
Persistent link: https://www.econbiz.de/10003726390
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