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~isPartOf:"Business process management journal"
~type_genre:"Case study"
~type_genre:"Forschungsbericht"
~type_genre:"Konferenzbeitrag"
~type_genre:"Reprint"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
6
Service quality
6
Quality management
5
Qualitätsmanagement
5
Customer satisfaction
3
Kundenzufriedenheit
3
Product quality
2
Produktqualität
2
Software
2
AHRQ assessment tool
1
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Bundling strategy
1
Computer software
1
Consumer behaviour
1
Corporate culture
1
Customer experience
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Customer loyalty
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Customer retention
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Customer service
1
DMAIC
1
Electronic support pathways
1
Emotion
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Gesundheitsversorgung
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Health care
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Healthcare
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Hospital
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Hybrid services
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Industrial product service systems (IPS2)
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Industrie
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Multivariate customer experience pathways
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AlShareef, Mohammed Abdullah
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Awasthi, Anjali
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Camgöz-Akdağ, Hatice
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El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Ergin, K. Nazlı
1
Imer, H. Pınar
1
Jochem, Roland
1
Karout, Racha
1
Palmquist, Brian
1
Pasch, Florian
1
Rybski, Christoffer
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Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
International journal of quality and service sciences
15
The TQM journal : the international review of organizational improvement
11
Research in transportation economics
6
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
International journal of auditing : IJA
4
International journal of economics and financial issues : IJEFI
4
International journal of services and operations management
4
The service industries journal
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
International journal of productivity and quality management : IJPQM
3
International journal of quality & reliability management
3
International journal of services technology and management
3
Journal of health organization and management
3
Journal of service theory and practice
3
Quality management journal : QMJ
3
Sage library in marketing
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
3
Tourism management : research, policies, practice
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Advances in service network analysis
2
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Information technology and management
2
Journal of air transport management
2
Journal of business research : JBR
2
Journal of financial services marketing : JFSM
2
Journal of travel and tourism marketing
2
Management research review
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marketing-mix strategies - product strategy and promotion strategy
2
Premier reference source
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
Services marketing cases in emerging markets : an asian perspective
2
South Asian journal of management : SAJM
2
Studies on e-organisation and market engineering
2
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ECONIS (ZBW)
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1
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
2
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
3
Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish
- In:
Business process management journal
23
(
2017
)
4
,
pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
Saved in:
4
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
5
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
6
Empirical study on quality management for product-service systems in industrial environment
Pasch, Florian
;
Rybski, Christoffer
;
Jochem, Roland
- In:
Business process management journal
22
(
2016
)
5
,
pp. 969-978
Persistent link: https://www.econbiz.de/10011609798
Saved in:
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