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~isPartOf:"CESifo working papers"
~isPartOf:"International journal of business information systems : IJBIS"
~person:"Apornak, Arash"
~person:"Baxi, Chinmay"
~subject:"Mobile communications"
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Mobile communications
Mobilkommunikation
2
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Electronic Banking
1
Electronic banking
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Konsumentenverhalten
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Kundenservice
1
Kundenzufriedenheit
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Network economics
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Netzwerkökonomik
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SEM
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Service quality
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Structural equation model
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Strukturgleichungsmodell
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TTF
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Theorie
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Theory
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customers' satisfaction
1
e-banking
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mobile wallet
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network externality
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service failure
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service recovery
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structural equation modelling
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task-technology fit
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Apornak, Arash
Baxi, Chinmay
Grzybowski, Lukasz
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Wolfstetter, Elmar
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CESifo working papers
International journal of business information systems : IJBIS
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Use of mobile wallet among consumers : underlining the role of task-technology fit and network externalities
Baxi, Chinmay
;
Patel, Jayesh D.
- In:
International journal of business information systems : …
37
(
2021
)
4
,
pp. 544-563
Persistent link: https://www.econbiz.de/10012612773
Saved in:
2
The effect of service recovery on customers' satisfaction in e-banking : an empirical investigation
Keramati, Abbas
;
Apornak, Arash
;
Abedi, Helya
;
Otrodi, …
- In:
International journal of business information systems : …
29
(
2018
)
4
,
pp. 459-484
Persistent link: https://www.econbiz.de/10011981363
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