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~isPartOf:"CHE research paper"
~isPartOf:"Journal of health organization and management"
~isPartOf:"NBER Working Paper"
~person:"Abdallah, Ayman Bahjat"
~subject:"Dienstleistungsqualität"
~subject:"Medizinische Behandlung"
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Dienstleistungsqualität
Medizinische Behandlung
Customer satisfaction
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Hard TQM
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Patient satisfaction
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Patienten
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Patients
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Quality management
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Abdallah, Ayman Bahjat
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CHE research paper
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The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
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