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~isPartOf:"CHE research paper"
~isPartOf:"NBER Working Paper"
~isPartOf:"Quality management journal : QMJ"
~person:"Russell, Roberta S."
~subject:"Dienstleistungsqualität"
~subject:"Service quality"
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Dienstleistungsqualität
Service quality
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3
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Health care
3
Health care system
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Hospital
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Patients
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Quality management
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Qualitätsmanagement
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Healthcare quality
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Time
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medical clinics
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ordinal logistic regression
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patient experience
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waiting time
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Factor analysis
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Faktorenanalyse
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Kundenzufriedenheit
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Structural equation model
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Russell, Roberta S.
Gravelle, Hugh
4
Fredendall, Lawrence D.
3
Gutacker, Nils
3
Johnson, Dana M.
3
Moscelli, Giuseppe
3
Siciliani, Luigi
3
Bartel, Ann P.
2
Choi, Yunsik
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Ferrand, Yann B.
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Gowen, Charles, III.
2
McFadden, Kathleen L.
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Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Qin, Hong
2
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2
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CHE research paper
NBER Working Paper
Quality management journal : QMJ
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
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ECONIS (ZBW)
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The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
2
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
3
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
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