//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Cogent business & management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Restaurant industry"
~subject:"Social Web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Restaurant industry
Social Web
Beschwerdemanagement
26
Complaint management
26
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
14
Konsumentenverhalten
14
Beziehungsmarketing
13
Relationship marketing
13
Customer service
7
Kundenservice
7
service recovery
6
service failure
5
Mobile communications
4
Mobilkommunikation
4
Quality management
4
Qualitätsmanagement
4
Emotion
3
Viral marketing
3
Virales Marketing
3
Ethiopia
2
Gastgewerbe
2
Gastronomie
2
Gerechtigkeit
2
Hospital
2
Hospitality industry
2
Hotel industry
2
Hotellerie
2
Justice
2
Krankenhaus
2
Online retailing
2
Online-Handel
2
attribution
2
complaint handling
2
customer satisfaction
2
management responses
2
service quality
2
Äthiopien
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Bogicevic, Vanja
1
Bradley, Graham L.
1
Bujisic, Milos
1
Jovanovic, Verka
1
MacQuilken, Lisa
1
Parsa, H. G.
1
Robertson, Nichola
1
Sparks, Beverley
1
Sukhu, Anupama
1
more ...
less ...
Published in...
All
Cogent business & management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of hospitality marketing & management
12
International journal of hospitality management
11
Journal of business research : JBR
5
The journal of services marketing
5
International journal of contemporary hospitality management
4
The service industries journal
4
Tourism management : research, policies, practice
4
Business horizons
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of retailing and consumer services
3
Harvard business review : HBR
2
Journal of management information systems : JMIS
2
Journal of marketing
2
Journal of service research
2
Journal of travel and tourism marketing
2
Marketing intelligence & planning
2
Quality management journal : QMJ
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Administrative Sciences : open access journal
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Chinese management studies : CMS
1
Cornell hospitality quarterly : CQ
1
Corporate communications : an international journal
1
Corporate reputation review : an international journal
1
Environmental and resource economics
1
European journal of marketing
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
HMD : Praxis der Wirtschaftsinformatik
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Innovatives Markenmanagement
1
International journal of electronic commerce : IJEC
1
International journal of electronic customer relationship management : IJECRM
1
International journal of innovation science
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
2
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
3
Who chose this restaurant anyway? : the effect of responsibility for choice, guarantees, and failure stability on customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
4
,
pp. 537-562
Persistent link: https://www.econbiz.de/10010206596
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->