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~isPartOf:"Cogent business & management"
~isPartOf:"Journal of retailing"
~subject:"Consumer behaviour"
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Search: subject_exact:"Consumer complaints"
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Consumer behaviour
Beschwerdemanagement
22
Complaint management
22
Customer satisfaction
13
Konsumentenverhalten
13
Kundenzufriedenheit
13
Beziehungsmarketing
11
Relationship marketing
11
Dienstleistungsqualität
10
Service quality
10
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8
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8
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4
Mobilkommunikation
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Einzelhandel
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Emotion
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Gerechtigkeit
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Online retailing
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Online-Handel
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Product returns
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Airline
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Bevölkerungsentwicklung
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Brand management
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Capital income
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Complaint handling
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Confidence
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Coping strategy
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Coping-Strategie
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Corporate Social Responsibility
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Corporate social responsibility
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Cultural identity
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Abbasi, Amir Zaib
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Haider Ali Abbasi
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Cogent business & management
Journal of retailing
Journal of business research : JBR
39
Journal of hospitality marketing & management
26
International journal of hospitality management
24
Journal of retailing and consumer services
21
The journal of services marketing
20
Journal of service research : JSR
14
European journal of marketing : EJM
13
Psychology & marketing
12
International journal of contemporary hospitality management
11
International journal of consumer studies
9
Service business
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service management
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Managing service quality : MSQ ; an international journal
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
Journal of marketing
7
Journal of service research
7
Services marketing quarterly
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Business horizons
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Journal of the Academy of Marketing Science
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Marketing letters : a journal of research in marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The service industries journal
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International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer marketing
4
Journal of marketing management : MM
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of travel and tourism marketing
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Marketing intelligence & planning
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Asia-Pacific journal of business administration
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Gabler Edition Wissenschaft
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International journal of electronic commerce : IJEC
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International journal of production economics
3
Journal of air transport management
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ECONIS (ZBW)
13
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11
Understanding money-back guarantees : cognitive, affective, and behavioral outcomes
Suwelack, Thomas
;
Hogreve, Jens
;
Hoyer, Wayne D.
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 462-478
Persistent link: https://www.econbiz.de/10009423196
Saved in:
12
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
13
Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
Saved in:
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