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~isPartOf:"Cogent business & management"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~type_genre:"Case study"
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Customer satisfaction
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Air cargo transport
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Bremer Landesbank
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Lufthansa Cargo AG <Frankfurt, Main>
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Fuchs, Oliver A.
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Klenk, Peter
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Perz, Mario
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Sewcz, Melanie
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Cogent business & management
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
The service industries journal
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Cases on ...
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Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
E-retailing challenges and opportunities in the global marketplace
1
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
International journal of electronic customer relationship management : IJECRM
1
International journal of management & enterprise development : IJMED
1
International journal of quality and service sciences
1
Journal of business and psychology
1
Management research review
1
Modern banking : applied theory and practice
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic marketing in tourism services
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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Management von Kundenzufriedenheit im Logistikmarkt : das Beispiel Lufthansa Cargo
Perz, Mario
;
Lüers, Thomas
;
Sewcz, Melanie
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 567-583)
.
2012
Persistent link: https://www.econbiz.de/10009316683
Saved in:
2
Management von Kundenzufriedenheit im Finanzdienstleistungsbereich : das Beispiel Bremer Landesbank
Fuchs, Oliver A.
;
Klenk, Peter
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 445-459)
.
2012
Persistent link: https://www.econbiz.de/10009316688
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