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~isPartOf:"Computers & operations research : and their applications to problems of world concern ; an international journal"
~isPartOf:"Human resource management"
~isPartOf:"International journal of production economics"
~isPartOf:"SA journal of human resource management : SAJHRM"
~person:"Banks, Diane"
~person:"Legros, Benjamin"
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Tourenplanung
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Agentenbasierte Modellierung
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Banks, Diane
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Computers & operations research : and their applications to problems of world concern ; an international journal
Human resource management
International journal of production economics
SA journal of human resource management : SAJHRM
European journal of operational research : EJOR
1
Manufacturing & service operations management : M & SOM
1
OR spectrum : quantitative approaches in management
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Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
3
The efficiency and quality dilemma : what drives South African call centre management performance indicators?
Banks, Diane
;
Roodt, Gert
- In:
SA journal of human resource management : SAJHRM
9
(
2011
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10009574182
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