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~isPartOf:"Creating and managing superior customer value"
~isPartOf:"Service business"
~isPartOf:"The journal of business & industrial marketing"
~person:"Cobelli, Nicola"
~source:"econis"
~subject:"Consumer behaviour"
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Creating and managing superior customer value
Service business
The journal of business & industrial marketing
The TQM journal : the international review of organizational improvement
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The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
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