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Decision sciences : DS
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Operations management research : OMR ; advancing practice through theory
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Production and operations management : an international journal of the Production and Operations Management Society
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Management education for global sustainability
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An empirical examination of the structural dimensions of the service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Decision sciences : DS
40
(
2009
)
1
,
pp. 165-186
Persistent link: https://www.econbiz.de/10003848264
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