//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Die Bank"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~subject:"Kundenzufriedenheit"
~subject:"Marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Marketing
Beziehungsmarketing
406
Relationship marketing
406
Kundenmanagement
142
Deutschland
119
Germany
119
Consumer behaviour
111
Konsumentenverhalten
111
Customer satisfaction
80
Dienstleistungsqualität
54
Service quality
54
Theorie
52
Theory
52
Kundenbindung
46
Brand management
43
Markenführung
43
Holiday behaviour
41
Kundenorientierung
41
Urlaubsverhalten
41
Beziehungsmanagement
40
Brand image
35
Markenimage
35
Tourism marketing
31
Tourismusmarketing
31
Unternehmen
27
Kundenintegration
25
Customer integration
24
Kundenwert
23
Lieferantenmanagement
22
Marketing management
22
Marketingmanagement
22
Supplier relationship management
22
Customer service
21
Kundenservice
21
Destination management
19
Destinationsmanagement
19
Tourism industry
19
Tourismuswirtschaft
19
Beschwerdemanagement
18
more ...
less ...
Online availability
All
Undetermined
87
Type of publication
All
Article
65
Book / Working Paper
41
Type of publication (narrower categories)
All
Article in journal
65
Aufsatz in Zeitschrift
65
Hochschulschrift
7
Aufsatzsammlung
6
Bibliografie
1
Collection of articles of several authors
1
Sammelwerk
1
more ...
less ...
Language
All
English
70
German
36
Author
All
Han, Heesup
11
Hyun, Sunghyup Sean
6
Kim, Wansoo
5
Fink, Klaus-J.
4
Lee, Choong-Ki
3
Wong, IpKin Anthony
3
Yu, Jongsik
3
Chua, Bee-Lia
2
Chung, Namho
2
Kim, Myung-Ja
2
Koo, Bonhak
2
Lam, Iok Keng Veronica
2
Lee, Sanghyeop
2
Moon, Hyoungeun
2
Stauss, Bernd
2
Tsai, Henry
2
Tung, Vincent Wing Sun
2
Adams, Roland
1
Agyeiwaah, Elizabeth
1
Ahn, Jiseon
1
Al-Ansi, Amr
1
Arndt, Oliver
1
Back, Ki-Joon
1
Barišić, Petra
1
Belz, Christian
1
Bendle, Lawrence J.
1
Berezan, Orie
1
Bichler, Bernhard Fabian
1
Bjerre, Mogens
1
Bringas-Rábago, Nora L.
1
Cai, Liping A.
1
Chan, Ambrose Pak Ho
1
Chan, Eric Siu-Wa
1
Chang, Kuo-Chien
1
Chen, Chun-Chu
1
Cheng, Vincent T. P.
1
Cheng, Yi-Sung
1
Choi, Suh-hee
1
Chon, Kaye
1
Coenen, Christian
1
more ...
less ...
Published in...
All
Die Bank
Journal of travel and tourism marketing
SpringerLink / Bücher
Journal of retailing and consumer services
257
Journal of business research : JBR
155
International journal of hospitality management
137
The journal of services marketing
110
Journal of hospitality marketing & management
64
The service industries journal
64
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
51
Cogent business & management
50
Journal of service research : JSR
44
Journal of strategic marketing
43
Services marketing quarterly
43
Industrial marketing management : the international journal for industrial and high-tech firms
42
Service business
42
The journal of business & industrial marketing
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Journal of the Academy of Marketing Science
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
28
European journal of marketing : EJM
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
25
International journal of electronic marketing and retailing : IJEMR
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing
23
Marketing intelligence & planning
23
International journal of quality and service sciences
22
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
more ...
less ...
Source
All
ECONIS (ZBW)
106
Showing
1
-
10
of
106
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Unveiling the mediating effects of destination gender on tourist loyalty
Ren, Wengu
;
Pan, Li
- In:
Journal of travel and tourism marketing
41
(
2024
)
5
,
pp. 705-725
Persistent link: https://www.econbiz.de/10014566286
Saved in:
2
Unraveling the difference mechanism of authenticity experience in determining antecedents and consequences of destination loyalty
Fang, Yen-Po
;
Liu, Chih-Hsing
- In:
Journal of travel and tourism marketing
41
(
2024
)
6
,
pp. 849-863
Persistent link: https://www.econbiz.de/10014566336
Saved in:
3
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
4
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
5
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
6
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
7
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
8
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
9
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
10
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->