//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Die Betriebswirtschaft : DBW"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
33
Relationship marketing
33
Theorie
13
Theory
13
Deutschland
9
Germany
9
Consumer behaviour
7
Konsumentenverhalten
7
Lieferantenmanagement
6
Supplier relationship management
6
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Brand image
2
Consumer goods marketing
2
Corporate banking
2
Dienstleistungsmanagement
2
Dienstleistungssektor
2
Firmenkundengeschäft
2
Internet
2
Konsumgütermarketing
2
Markenimage
2
Preis
2
Preismanagement
2
Price
2
Pricing strategy
2
Service industry
2
Service management
2
Service-Dominant Logic
2
Service-dominant logic
2
Agency theory
1
Airport management
1
Bauwirtschaft
1
Behaviour
1
Berichtswesen
1
Beschwerdemanagement
1
Bibliometrics
1
Bibliometrie
1
Brand
1
more ...
less ...
Online availability
All
Undetermined
21
Type of publication
All
Article
33
Type of publication (narrower categories)
All
Article in journal
33
Aufsatz in Zeitschrift
33
Systematic review
2
Übersichtsarbeit
2
Language
All
German
30
English
3
Author
All
Homburg, Christian
5
Stock-Homburg, Ruth
3
Ahlert, Martin
1
Austen, Viola
1
Bakay, Zoltán
1
Bauer, Hans H.
1
Blut, Markus
1
Braunstein, Christine
1
Brock, Christian
1
Bumbacher, Urs
1
Büttgen, Marion
1
Di Nauta, Primiano
1
Dichtl, Erwin
1
Dietrich, Martin
1
Diller, Hermann
1
Drengner, Jan
1
Duschek, Stephan
1
Evanschitzky, Heiner
1
Gerpott, Torsten J.
1
Giering, Annette
1
Gouthier, Matthias H. J.
1
Göpfert, Jan R.
1
Haas, Alexander
1
Hansen, Ursula
1
Helmig, Bernd
1
Hennig-Thurau, Thorsten
1
Hentschel, Frederike
1
Herbst, Uta
1
Herrmann, Andreas
1
Huber, Frank
1
Jahn, Steffen
1
Janowski, Johanna M.
1
Kebbel, Phoebe
1
Kenning, Peter
1
Kiedaisch, Ingo
1
Knecht, Thomas C.
1
Koschate, Nicole
1
Krafft, Manfred
1
Landherr, Andrea
1
Lentz, Patrick
1
more ...
less ...
Published in...
All
Die Betriebswirtschaft : DBW
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
185
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
more ...
less ...
Source
All
ECONIS (ZBW)
33
Showing
31
-
33
of
33
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
31
Kundenzufriedenheit und Unternehmenswertsteigerung
Matzler, Kurt
;
Stahl, Heinz K.
- In:
Die Betriebswirtschaft : DBW
60
(
2000
)
5
,
pp. 626-641
Persistent link: https://www.econbiz.de/10001519097
Saved in:
32
Der Kunde im Fokus : Kundennähe, Kundenzufriedenheit, Kundenbindung - und Kundenwert?
Krafft, Manfred
- In:
Die Betriebswirtschaft : DBW
59
(
1999
)
4
,
pp. 511-530
Persistent link: https://www.econbiz.de/10001402414
Saved in:
33
Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbildung
Homburg, Christian
;
Giering, Annette
;
Hentschel, Frederike
- In:
Die Betriebswirtschaft : DBW
59
(
1999
)
2
,
pp. 174-195
Persistent link: https://www.econbiz.de/10001373740
Saved in:
First
Prev
1
2
3
4
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->