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~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"International journal of hospitality management"
~subject:"Hospital"
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Search: subject_exact:"Kunden-Hotline"
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Hospital
Customer service
90
Kundenservice
90
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
46
Kundenzufriedenheit
46
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
31
Relationship marketing
31
Hotel industry
17
Hotellerie
17
Arbeitsverhalten
15
Work behaviour
15
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Gastgewerbe
12
Hospitality industry
12
Tourism employees
12
Tourismusberufe
12
Arbeitszufriedenheit
10
Job satisfaction
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Gastronomie
9
Restaurant industry
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Robot
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Roboter
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Service encounter
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Dienstleistung
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Dienstleistungsmanagement
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Dienstleistungssektor
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Krankenhaus
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Service industry
7
Service management
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Services
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Deutschland
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Germany
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Service failure
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Service recovery
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Aattila, Anna S.
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Chang, Yaping
1
Fabjan, Daša3
1
Kang, Qi
1
Kazakov, Sergey
1
Kim, Hyunsu
1
Knežević, Mladen
1
Kukulj, Staša
1
Li, You
1
Liang, Zhehao
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Liu, Jingyu
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Mariani, Marcello M.
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Medler-Liraz, Hana
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Miao, Li
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Mihalik, Brian J.
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Ran, Yaxuan
1
Seger-Guttmann, Tali
1
So, Kevin Kam Fung
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Tomka, Dragica
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Wang, Chen-Ya
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Wang, Yawei
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Zhou, Lingxu
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Grundlagen des After Sales Marketing
International journal of hospitality management
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
3
International journal of pharmaceutical and healthcare marketing : IJPHM
2
The Cornell hospitality quarterly
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Cogent business & management
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Health marketing quarterly
1
International journal of productivity and quality management : IJPQM
1
International journal of services and standards
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of organizational behavior management
1
Journal of retailing and consumer services
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Personnel psychology : a journal of applied research
1
Problems and perspectives in management : PPM ; international research journal
1
Ruhr Economic Paper
1
Ruhr economic papers
1
The international journal of productivity and performance management : IJPPM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
7
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1
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
Do contagion cues shape customers' willingness to adopt hospitality service robots?
Kang, Qi
;
Zhou, Lingxu
;
Liu, Jingyu
;
Ran, Yaxuan
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
Saved in:
4
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
5
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
6
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
7
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
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