//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Frei, Frances X."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
1
Consumer behaviour
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Konsumentenverhalten
1
Kundenservice
1
Kundenzufriedenheit
1
Relationship marketing
1
Service industry
1
Service quality
1
customer compatibility
1
profitability
1
satisfaction
1
service operations
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Frei, Frances X.
Kim, Sang Hyun
3
Cohen, Morris A.
2
Netessine, Serguei
2
Bakshi, Nitin
1
Bellos, Ioannis
1
Bommer, Michael-Maria
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Cho, Soo-Haeng
1
Coughlan, Anne T.
1
Dannemann, Dirk
1
Guajardo, Jose A.
1
Ibrahim, Rouba
1
Jacquemin, Axel
1
Joseph, Stephan
1
Klein, Susanne
1
Klostermeier, Johannes
1
Kluge, Annette
1
Knoblauch, Jens
1
Küsters, Thomas D.
1
Liu, Nan
1
Nageswaran, Leela
1
Rensch, Peter
1
Rütter, Peter M.
1
Savaskan, R. Canan
1
Savva, Nicos
1
Scheller-Wolf, Alan
1
Shan, Wang
1
Shulman, Jeffrey D.
1
Sinha, Kingshuk K.
1
Staden, Sven von
1
Stube, Jürgen
1
Thirumalai, Sriram
1
Walden, Jan
1
Wan, Guohua
1
Whitt, Ward
1
more ...
less ...
Published in...
All
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Management science : journal of the Institute for Operations Research and the Management Sciences
HBS Case
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->