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~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Liu, Nan"
~type:"article"
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
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