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~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer service
22
Kundenservice
22
Deutschland
6
Germany
6
Customer satisfaction
4
Kundenzufriedenheit
4
Service quality
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Business process management
3
Complaint management
3
Consumer behaviour
3
Contract theory
3
Konsumentenverhalten
3
Lieferkette
3
Prozessmanagement
3
Relationship marketing
3
Supply chain
3
Vertragstheorie
3
Aerospace industry
2
Aging population
2
Alternde Bevölkerung
2
Call centre
2
Callcenter
2
Dienstleistungsmanagement
2
Luftfahrtindustrie
2
Product quality
2
Produktqualität
2
Service management
2
2002-2005
1
Arbeitszufriedenheit
1
Bank
1
Betriebliche Kreislaufwirtschaft
1
Bevölkerungsstruktur
1
Bundling strategy
1
Communication
1
Competitive strategy
1
Contract
1
Cost management
1
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English
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German
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Bellos, Ioannis
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Dannemann, Dirk
1
Frei, Frances X.
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Liu, Nan
1
Shan, Wang
1
Wan, Guohua
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
58
International journal of hospitality management
55
The journal of services marketing
54
Journal of business research : JBR
38
Journal of service management
21
Journal of service research
20
International journal of contemporary hospitality management
19
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
15
Services marketing quarterly
12
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
Tourism management : research, policies, practice
9
International journal of quality and service sciences
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
International journal of production economics
5
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ECONIS (ZBW)
4
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1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
4
Customer Service 2025 : maßgeschneiderte Qualität für alle Kundengruppen
Dannemann, Dirk
- In:
Die Zukunft des Customer Service : Analysen, …
,
(pp. 13-21)
.
2008
Persistent link: https://www.econbiz.de/10003598305
Saved in:
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