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~isPartOf:"Dienstleistungscontrolling"
~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~type_genre:"Case study"
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Dienstleistungscontrolling
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Serviceorientierung in Organisationen ohne Marktorientierung
Halfar, Bernd
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 489-509)
.
2010
Persistent link: https://www.econbiz.de/10003943304
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Qualitätsstandards im Dienstleistungsprozess
Fließ, Sabine
;
Lasshof, Britta
;
Willems, Gabriele
- In:
Dienstleistungscontrolling
,
(pp. 71-88)
.
2005
Persistent link: https://www.econbiz.de/10003302017
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