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~isPartOf:"Dienstleistungscontrolling"
~subject:"Beziehungsmarketing"
~subject:"Kundenservice"
~subject:"Quality management"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Dienstleistungscontrolling
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of productivity and quality management : IJPQM
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International journal of services and operations management
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International journal of services technology and management
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World class applications of Six Sigma : [real world examples of success]
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International journal of business innovation and research
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International journal of management & enterprise development : IJMED
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International journal of quality & reliability management
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International journal of quality and innovation
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International journal of quality and service sciences
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Journal of air transport management
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Journal of travel and tourism marketing
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Management information systems : mis quarterly
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Managing service quality : MSQ ; an international journal
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Meffert Marketing Edition
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Profession : Wissenschaftsedition im Rainer Hampp Verlag
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Schriften des Institut für Finanzdienstleistungen e.V.
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Service business
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Strategic change : SC ; briefings in entrepreneurial finance
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The journal of brand management : an international journal
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The service industries journal
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ECONIS (ZBW)
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Qualitätsstandards im Dienstleistungsprozess
Fließ, Sabine
;
Lasshof, Britta
;
Willems, Gabriele
- In:
Dienstleistungscontrolling
,
(pp. 71-88)
.
2005
Persistent link: https://www.econbiz.de/10003302017
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