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~isPartOf:"Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]"
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Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
Manufacturing & service operations management : M & SOM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
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New technology, work and employment
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Sozialforschungsstelle Dortmund - Publikationen
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European journal of operational research : EJOR
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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Management Science
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Production and operations management : an international journal of the Production and Operations Management Society
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SpringerLink / Bücher
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The international journal of human resource management
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Work, employment & society : a journal of the British Sociological Association
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Borders in service : enactments of nationhood in transnational call centres
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Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
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Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
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Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
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OR spectrum : quantitative approaches in management
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Operations research
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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The journal of services marketing
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The next available operator : managing human resources in Indian business process outsourcing industry
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Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
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Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
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Journal of business research : JBR
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Computers & operations research : and their applications to problems of world concern ; an international journal
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Discussion paper series / IZA
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Employee relations
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Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
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Manufacturing & Service Operations Management
5
NBER working paper series
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RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
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SA journal of human resource management : SAJHRM
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The service industries journal
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Zielgruppenübergreifendes Qualitätsmanagement von Customer Interaction Centern - Ergebnisse einer branchenübergreifenden Benchmarkingstudie
Kantsperger, Roland
;
Wilkoszewski, Alexander
- In:
Dienstleistungsmarketing : Impulse für Forschung und …
,
(pp. 241-260)
.
2004
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