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~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~isPartOf:"Services marketing cases in emerging markets : an asian perspective"
~type_genre:"Case study"
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
Services marketing cases in emerging markets : an asian perspective
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of services and operations management
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Journal of air transport management
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Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
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2
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
3
Serviceorientierung in Organisationen ohne Marktorientierung
Halfar, Bernd
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 489-509)
.
2010
Persistent link: https://www.econbiz.de/10003943304
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