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~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~type_genre:"Case study"
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of services and operations management
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Serviceorientierung in Organisationen ohne Marktorientierung
Halfar, Bernd
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 489-509)
.
2010
Persistent link: https://www.econbiz.de/10003943304
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