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~isPartOf:"Discussion paper / Tinbergen Institute"
~isPartOf:"International journal of hospitality management"
~person:"McCall, Michael"
~person:"Ng, Christy Yen Nee"
~source:"econis"
~subject:"Kundenzufriedenheit"
~subject:"Multivariate Analyse"
~subject:"Product quality"
~subject:"USA"
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Multivariate Analyse
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McCall, Michael
Ng, Christy Yen Nee
Gursoy, Dogan
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Discussion paper / Tinbergen Institute
International journal of hospitality management
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ECONIS (ZBW)
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Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
2
Restaurant servers' perceptions of customer tipping intentions
McCall, Michael
;
Lynn, Ann
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 594-596
Persistent link: https://www.econbiz.de/10003875822
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