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~isPartOf:"Discussion paper series / Christel DeHaan Tourism and Travel Research Institute"
~subject:"Beziehungsmarketing"
~subject:"Competition"
~type_genre:"Collection of articles of several authors"
~type_genre:"Graue Literatur"
~type_genre:"Sammelwerk"
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Beziehungsmarketing
Competition
Dienstleistungsqualität
2
Service quality
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Gastgewerbe
1
Hospitality industry
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Relationship marketing
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Tourism industry
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Discussion paper series / Christel DeHaan Tourism and Travel Research Institute
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Service quality and competitiveness in the hospitality sector
Campos-Soria, Juan A.
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002124435
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2
Service failure and service recovery in toruism : a review
Ennew, Christine T.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001846987
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