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~isPartOf:"Discussion paper series / IZA"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Working paper"
~person:"Mortimer, Gary"
~subject:"Kinder"
~subject:"Kundenzufriedenheit"
~subject:"Lebensstandard"
~subject:"Online-Handel"
~subject:"Sozialer Indikator"
~subject:"Theory"
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Kinder
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Online-Handel
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Beziehungsmarketing
4
Customer satisfaction
4
Relationship marketing
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Consumer behaviour
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Dienstleistungsqualität
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Einzelhandel
3
Konsumentenverhalten
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Retail trade
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Service quality
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Satisfaction
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Airline
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Brand credibility
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Complaint management
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Customer aggression
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Customer misbehaviour
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Customer-oriented deviance
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Mortimer, Gary
Clark, Andrew E.
20
Prentice, Catherine
12
Söderlund, Magnus
12
Chebat, Jean-Charles
8
Frijters, Paul
8
Park, Jungkun
8
Park, Eunil
7
D'Ambrosio, Conchita
6
Lombart, Cindy
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Powdthavee, Nattavudh
6
Shields, Michael
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Winkelmann, Rainer
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Balaji, M. S.
5
Easterlin, Richard A.
5
Gustafsson, Anders
5
Khan, Imran
5
Louis, Didier
5
Molinillo, Sebastian
5
Paul, Justin
5
Barnes, Donald C.
4
Blanchflower, David G.
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Gallan, Andrew S.
4
Karande, Kiran
4
Klaus, Philipp
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Kuppelwieser, Volker
4
Ladhari, Riadh
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Martin, Drew
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Poncin, Ingrid
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Praag, Bernard M. S. van
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Quach, Sara
4
Sharma, Piyush
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Aksoy, Lerzan
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Alamanos, Eleftherios
3
Babin, Barry J.
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Bala, Pradip Kumar
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Discussion paper series / IZA
Journal of business research : JBR
Journal of retailing and consumer services
The international journal of bank marketing : IJBM
Working paper
Journal of fashion marketing and management
1
The international review of retail, distribution and consumer research
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
2
Examining the role of consumer hope in explaining the impact of perceived brand value on customer-brand relationship outcomes in an online retailing environment
Fazal-e-Hasan, Syed
;
Ahmadi, Hormoz
;
Mortimer, Gary
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 101-111
Persistent link: https://www.econbiz.de/10011808556
Saved in:
3
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
4
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
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