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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~person:"Bolton, Lisa E."
~person:"Buttle, Francis A."
~subject:"Beschwerdemanagement"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Beziehungsmarketing
4
Relationship marketing
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Complaint management
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2003-2008
1
Australia
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Australien
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Betriebliche Finanzwirtschaft
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Buyer-seller relationship
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Consumer behaviour
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Corporate Social Responsibility
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Corporate culture
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Corporate social responsibility
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Crisis management
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Customer loyalty
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Customer satisfaction
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Kundenzufriedenheit
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Lieferantenmanagement
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PR
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Viral marketing
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WOM
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case study
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Bolton, Lisa E.
Buttle, Francis A.
Hult, G. Tomas M.
2
Andrews, Michelle
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Ang, Lawrence
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Brady, Michael K.
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Braun, Jakob
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Calantone, Roger J.
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Cambra-Fierro, Jesus
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Chen, Lin
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Chiang, Jeongwen
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Cronin, J. J.
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Felix, Reto
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Fornell, Claes
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Fox, Gavin L.
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Gauri, Dinesh Kumar
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Golmohammadi, Alireza
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Grewal, Dhruv
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Grewal, Lauren
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Grégoire, Yany
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Herhausen, Dennis
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Huppertz, John W.
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Keiningham, Timothy
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Khanyapuss Punjaisri
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Khare, Adwait
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Knox, George
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Mattila, Anna S.
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Melero, Iguacel
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of marketing management : MM
Journal of marketing
Journal of retailing
Journal of service research
1
Source
All
ECONIS (ZBW)
3
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How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
2
Managing negative word-of-mouth : an exploratory study
Williams, Martin
;
Buttle, Francis A.
- In:
Journal of marketing management : MM
30
(
2014
)
13/14
,
pp. 1423-1447
Persistent link: https://www.econbiz.de/10010433914
Saved in:
3
Complaints-handling processes and organisational benefits : an ISO 10002-based investigation
Ang, Lawrence
;
Buttle, Francis A.
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1021-1042
Persistent link: https://www.econbiz.de/10009615238
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