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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Supplier relationship management"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Supplier relationship management
Beziehungsmarketing
349
Relationship marketing
349
Consumer behaviour
150
Konsumentenverhalten
150
Customer satisfaction
57
Kundenzufriedenheit
57
Einzelhandel
54
Retail trade
54
Dienstleistungsqualität
40
Service quality
40
Brand management
36
Markenführung
36
Lieferantenmanagement
32
Marketing management
32
Marketingmanagement
32
Brand image
26
Markenimage
26
Social Web
26
Social web
26
Customer integration
25
Kundenintegration
25
Customer value
24
Kundenwert
24
Internet marketing
22
Online-Marketing
22
E-commerce
20
Electronic Commerce
20
Complaint management
19
Distribution channel
19
Online retailing
19
Online-Handel
19
Salespeople
19
Verkaufspersonal
19
Vertriebsweg
19
Customer service
18
Kundenservice
18
USA
18
United States
18
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19
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1
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Article
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49
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49
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1
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English
49
German
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Palmatier, Robert W.
5
Grewal, Rajdeep
4
Lilien, Gary L.
3
Buttle, Francis A.
2
Calantone, Roger J.
2
Dant, Rajiv P.
2
Fang, Eric
2
Grewal, Dhruv
2
Homburg, Christian
2
Hult, G. Tomas M.
2
Kumar, Alok
2
Samaha, Stephen A.
2
Andrews, Michelle
1
Ang, Lawrence
1
Arnold, Mark J.
1
Arnold, Todd J.
1
Baldus, Brian
1
Baumann, Jasmin
1
Becerril-Arreola, Rafael
1
Beck, Joshua T.
1
Bolton, Lisa E.
1
Bornemann, Torsten
1
Boshoff, Christo
1
Bowden, Jana
1
Brady, Michael K.
1
Braun, Jakob
1
Brown, James R.
1
Buja, Andreas
1
Cambra-Fierro, Jesus
1
Cayla, Julien
1
Chakravarty, Anindita
1
Challagalla, Goutam
1
Chen, Lin
1
Chiang, Jeongwen
1
Comprix, Joseph
1
Cova, Bernard
1
Cronin, J. J.
1
Cummings, Krista Hill
1
Dahl, Darren W.
1
Deng, Xiaoyan
1
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of marketing management : MM
Journal of marketing
Journal of retailing
Industrial marketing management : the international journal for industrial and high-tech firms
213
Journal of business research : JBR
121
The journal of business & industrial marketing
109
Journal of retailing and consumer services
40
Journal of business-to-business marketing
39
The journal of services marketing
36
Journal of the Academy of Marketing Science
32
International journal of hospitality management
31
The service industries journal
27
Journal of strategic marketing
25
SpringerLink / Bücher
23
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
22
International journal of production economics
20
Service business
20
Gabler Edition Wissenschaft
19
Journal of service research : JSR
19
Services marketing quarterly
19
Springer eBook Collection / Business and Economics
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of hospitality marketing & management
15
International journal of contemporary hospitality management
14
Journal of service research
14
Marketing intelligence & planning
14
Journal of personal selling & sales management
12
Business horizons
11
European journal of marketing : EJM
11
Cogent business & management
10
The international journal of bank marketing : IJBM
10
International journal of procurement management
9
Marketing letters : a journal of research in marketing
9
Neue betriebswirtschaftliche Forschung : Nbf
9
Psychology & marketing
9
Tourism management : research, policies, practice
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
Jahrbuch der Absatz- und Verbrauchsforschung
8
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
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ECONIS (ZBW)
50
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1
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
2
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
3
The platformization of brands
Wiegand, Nico
;
Reinartz, Werner J.
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 109-131
Persistent link: https://www.econbiz.de/10012794732
Saved in:
4
Complaint publicization in social media
Golmohammadi, Alireza
;
Havakhor, Taha
;
Gauri, Dinesh Kumar
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012662135
Saved in:
5
When and why saying "thank you" is better than saying "sorry" in redressing service failures : the role of self-esteem
You, Yanfen
;
Yang, Xiaojing
;
Wang, Lili
;
Deng, Xiaoyan
- In:
Journal of marketing
84
(
2020
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012176607
Saved in:
6
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
7
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
8
Store manager-store performance relationship : a research note
Arnold, Todd J.
;
Grewal, Dhruv
;
Motyka, Scott
;
Kim, Namwoon
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
Saved in:
9
Uncle Sam rising : performance implications of business-to-government relationships
Josephson, Brett W.
;
Lee, Ju-Yeon
;
Mariadoss, Babu John
; …
- In:
Journal of marketing
83
(
2019
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10012175829
Saved in:
10
Within-seller and buyer-seller network structures and key account profitability
Gupta, Aditya
;
Kumar, Alok
;
Grewal, Rajdeep
;
Lilien, Gary L.
- In:
Journal of marketing
83
(
2019
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10012175847
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