//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Kundenservice"
~subject:"Social web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbeziehungen"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Kundenservice
Social web
Beziehungsmarketing
807
Relationship marketing
807
Consumer behaviour
558
Konsumentenverhalten
558
Customer satisfaction
291
Kundenzufriedenheit
291
Einzelhandel
225
Retail trade
225
Dienstleistungsqualität
204
Service quality
204
Brand management
124
Markenführung
124
Online retailing
104
Online-Handel
104
Brand image
88
Markenimage
88
Social Web
76
Customer integration
74
Kundenintegration
74
Internet marketing
67
Online-Marketing
67
Brand
66
Confidence
65
Vertrauen
65
Markenartikel
63
Customer experience
57
E-commerce
57
Electronic Commerce
57
Viral marketing
51
Virales Marketing
51
Emotion
48
Customer service
46
Marketing management
45
Marketingmanagement
45
Customer loyalty
44
Customer value
41
Distribution channel
40
Kundenwert
40
more ...
less ...
Online availability
All
Undetermined
121
Type of publication
All
Article
146
Type of publication (narrower categories)
All
Article in journal
142
Aufsatz in Zeitschrift
142
Aufsatz im Buch
4
Book section
4
Conference paper
1
Konferenzbeitrag
1
Language
All
English
142
German
4
Author
All
Prentice, Catherine
4
Rana, Nripendra P.
4
Alalwan, Ali Abdallah
2
Algharabat, Raed
2
Birker, Benjamin
2
Buttle, Francis A.
2
Carlson, Jamie
2
Casper Ferm, Lars-Erik
2
Dessart, Laurence
2
Fazal-e-Hasan, Syed
2
Gustafsson, Anders
2
Han, Xiaoyun
2
Harun, Ahasan
2
Hua, Lian-Lian
2
Jung, Na Young
2
Kumar, Jitender
2
Kumar, Vikas
2
Liébana-Cabanillas, Francisco
2
Martinez, Luisa M.
2
Mortimer, Gary
2
Pacheco, Natália Araújo
2
Paswan, Audhesh K.
2
Polo-Redondo, Yolanda
2
Prybutok, Victor R.
2
Rahman, Mohammad M.
2
Rokonuzzaman, Md
2
Thaichon, Park
2
Voola, Ranjit
2
Abbes, Intissar
1
Adam, Nawal Abdalla
1
Agag, Gomaa
1
Agrawal, Shiv Ratan
1
Aguilar-Illescas, Rocío
1
Ahmadi, Sadra
1
Alizadeh, Hamid
1
Alzaidi, Maram Saeed
1
Amerioun, Motahare
1
Anaya-Sánchez, Rafael
1
Andreassen, Tor W.
1
Ang, Lawrence
1
more ...
less ...
Published in...
All
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of marketing management : MM
Journal of retailing and consumer services
Journal of retailing
Journal of business research : JBR
145
The journal of services marketing
61
International journal of hospitality management
57
Industrial marketing management : the international journal for industrial and high-tech firms
40
International journal of internet marketing and advertising : IJIMA
35
The service industries journal
33
The journal of product & brand management
32
Journal of strategic marketing
30
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
29
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
SpringerLink / Bücher
28
Journal of hospitality marketing & management
27
Journal of marketing
26
Journal of service research : JSR
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
Journal of service research
25
Journal of the Academy of Marketing Science
25
Business horizons
24
Journal of service management
24
Service business
24
The journal of brand management : an international journal
24
International journal of contemporary hospitality management
23
Marketing intelligence & planning
22
Journal of internet commerce
21
Technological forecasting & social change : an international journal
21
Psychology & marketing
20
Cogent business & management
19
International journal of electronic marketing and retailing : IJEMR
18
Journal of promotion management : innovations in planning and applied research
18
Journal of service theory and practice : JSTP
18
Services marketing quarterly
17
Tourism management : research, policies, practice
17
Asia Pacific journal of marketing and logistics
16
International journal of business information systems : IJBIS
16
International journal of electronic customer relationship management : IJECRM
15
Journal of marketing communications
15
Journal of service theory and practice
14
The journal of business & industrial marketing
14
more ...
less ...
Source
All
ECONIS (ZBW)
146
Showing
1
-
10
of
146
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A social media analytics-based approach to customer-centric reverse logistics management of electronic devices : a case study on notebooks
Ahmadi, Sadra
;
Shokouhyar, Sajjad
;
Amerioun, Motahare
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460767
Saved in:
2
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
5
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
6
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
7
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
8
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
9
The effect of interactivity of brands' marketing activities on Facebook fan pages on continuous participation intentions : an S-O-R framework study
Kuo, Ying-Feng
;
Chen, Fei-Lung
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364531
Saved in:
10
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->