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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~person:"Bolton, Lisa E."
~person:"Mittal, Vikas"
~subject:"Beschwerdemanagement"
~subject:"Konsumentenverhalten"
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Beschwerdemanagement
Konsumentenverhalten
Beziehungsmarketing
3
Relationship marketing
3
Complaint management
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Service quality
2
Brand
1
Buyer-seller relationship
1
Consumer behavior
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer loyalty
1
Ideologie
1
Ideology
1
Lieferantenmanagement
1
Political identity
1
Political ideology
1
Service recovery
1
Social dominance orientation
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Supplier relationship management
1
Sustainability
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Bolton, Lisa E.
Mittal, Vikas
Grewal, Dhruv
6
Noble, Stephanie M.
3
Nordfält, Jens
3
Roggeveen, Anne L.
3
Birker, Benjamin
2
Blut, Markus
2
Calantone, Roger J.
2
Evanschitzky, Heiner
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Reinartz, Werner J.
2
Rudolph, Thomas
2
Ruyter, Ko de
2
Soysal, Gonca
2
Tsiros, Michael
2
Verhoef, Peter C.
2
Wang, Jeff Jianfeng
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
Aiolfi, Simone
1
Alavi, Sascha
1
Algesheimer, René
1
Anderl, Eva
1
Argouslidis, Paraskevas C.
1
Arroyo, Christian Camilo
1
Baldus, Brian
1
Baltas, George
1
Bearden, William O.
1
Beatty, Sharon E.
1
Beauchamp, J. P.
1
Bellini, Silvia
1
Benoit, Sabine
1
Berg, Bettina
1
Bijmolt, Tammo H. A.
1
Bilgicer, Tolga
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of service research : JSR
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
3
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1
Political identity and the consumer journey : a research review
Jung, Jihye
;
Mittal, Vikas
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10012295807
Saved in:
2
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
3
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
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