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~isPartOf:"Electronic Services"
~isPartOf:"Research memorandum / METEOR"
~isPartOf:"The journal of product innovation management : an international publication of the Product Development & Management Association"
~subject:"Dienstleistungsqualität"
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Electronic Services
Research memorandum / METEOR
The journal of product innovation management : an international publication of the Product Development & Management Association
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Online travel service quality : the importance of pre-transaction services
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Pauwels, Pieter
-
2003
Persistent link: https://www.econbiz.de/10001794057
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Customer satisfaction with e-services : the case of an online recruitment portal
Liljander, Veronica
;
Riel, Allard C. R. van
;
Pura, Minna
- In:
Electronic Services
,
(pp. 407-432)
.
2002
Persistent link: https://www.econbiz.de/10001652832
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