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~isPartOf:"Electronic markets : EM ; the international journal of electronic commerce and business media"
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Electronic markets : EM ; the international journal of electronic commerce and business media
Journal of business research : JBR
6
Psychology & marketing
5
HMD : Praxis der Wirtschaftsinformatik
3
Journal of retailing and consumer services
3
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ifh Forschungsbericht
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Leveraging AI and emotional intelligence in contemporary business organizations
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30th European Conference of the International Telecommunications Society (ITS): "Towards a Connected and Automated Society", Helsinki, Finland, 16th-19th June, 2019
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1
Seeking empathy or suggesting a solution? : effects of chatbot messages on service failure recovery
Haupt, Martin
;
Rozumowski, Anna
;
Freidank, Jan
;
Haas, …
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014437283
Saved in:
2
Chatbot commerce : how contextual factors affect Chatbot effectiveness
Hsu, Pei-Fang
;
Nguyen, Tuan (Kellan)
;
Wang, Chen-Ya
; …
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014283272
Saved in:
3
Immunizing with information : inoculation messages against conversational agents' response failures
Weiler, Severin
;
Matt, Christian
;
Hess, Thomas
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
1
,
pp. 239-258
Persistent link: https://www.econbiz.de/10013271773
Saved in:
4
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
2
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012615120
Saved in:
5
Calming the customers by AI : investigating the role of chatbot acting-cute strategies in soothing negative customer emotions
Zhang, Tao
;
Feng, Chao
;
Chen, Hui
;
Xian, Junjie
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2277-2292
Persistent link: https://www.econbiz.de/10013556722
Saved in:
6
How affordances of chatbots cross the chasm between social and traditional enterprise systems
Stoeckli, Emanuel
;
Dremel, Christian
;
Uebernickel, Falk
; …
- In:
Electronic markets : EM ; the international journal of …
30
(
2020
)
2
,
pp. 369-403
Persistent link: https://www.econbiz.de/10012419515
Saved in:
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