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~isPartOf:"Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of production economics"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim"
~person:"Andajigarmaroudi, Saeed"
~person:"Chacko, Dony Peter"
~subject:"Beziehungsmarketing"
~subject:"Customer integration"
~subject:"Dienstleistungssektor"
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Beziehungsmarketing
Customer integration
Dienstleistungssektor
Beschwerdemanagement
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Complaint management
2
Customer satisfaction
2
Customer service
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Dienstleistungsqualität
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Kundenservice
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Kundenzufriedenheit
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Service quality
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Airbnb
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Bank
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Bank services
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Banking industry
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Consumer behaviour
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E-commerce
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E-service
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E-service failure
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E-service recovery quality
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ESQ
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Hotel industry
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Hotellerie
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Konsumentenverhalten
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Mobile communications
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Mobilkommunikation
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Relationship marketing
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Service failure
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Service industry
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Service recovery
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Switching
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Switching behaviour
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Switching cost
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Wechselverhalten
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home-sharing
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hotels
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service recovery
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Andajigarmaroudi, Saeed
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Sreejesh, S.
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
International journal of hospitality management
International journal of production economics
International journal of quality and service sciences
Journal of strategic marketing
Journal of the Academy of Marketing Science
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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ECONIS (ZBW)
2
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1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
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