//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of production economics"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim"
~person:"Borah, Sourav Bikash"
~subject:"Beziehungsmarketing"
~subject:"Customer integration"
~subject:"Dienstleistungssektor"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 11 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Customer integration
Dienstleistungssektor
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Dienstleistungsqualität
1
Emerging economies
1
Emerging markets
1
Kundenservice
1
Multi-methods
1
Relationship marketing
1
Schwellenländer
1
Service quality
1
Service recovery
1
Type of failure
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Borah, Sourav Bikash
Jang, Soocheong
5
Fürst, Andreas
4
Homburg, Christian
4
Mattila, Anna S.
3
Sreejesh, S.
3
Guchait, Priyanko
2
Huey Chern Boo
2
Kim, Jong-hyeong
2
Koschate, Nicole
2
Paul, Justin
2
Ahasanul Haque
1
Allen, Alexis M.
1
Amorim, Marlene
1
Andajigarmaroudi, Saeed
1
Arun Kumar Tarofder
1
Assaf, A. Georges
1
Azam, S. M. Ferdous
1
Bauer, Hans H.
1
Becker, Uwe
1
Bilstein, Nicola
1
Brady, Michael K.
1
Cai, Ruiying
1
Chacko, Dony Peter
1
Chatterjee, Swagato
1
Chen, Jing
1
Chen, Kai
1
Chen, Youhua
1
Cheng, Simone
1
Cheng, T. C. E.
1
Choi, Chang Hwan
1
Chuang, Shih-chieh
1
Cvelbar, Ljubica Knežević
1
Dawson, Mary
1
Demirag, Ozgun Caliskan
1
DiPietro, Robin B.
1
Donnevert, Tobias
1
Dyussembayeva, Shynar
1
Eder, Astrid
1
Falk, Tomas
1
more ...
less ...
Published in...
All
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
International journal of hospitality management
International journal of production economics
International journal of quality and service sciences
Journal of strategic marketing
Journal of the Academy of Marketing Science
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->