Mukherjee, Avinandan; Pinto, Mary Beth; Malhotra, Neeru - In: The Service Industries Journal 29 (2007) 11, pp. 1615-1633
modes of student complaining behaviour in the case of university education. A large sample of marketing students in the … correlation analysis are used to explore the relationships between five bases of power perceptions (referent, expert, reward …This study examines the relationship between student perceptions of different types of educator power and different …