Khan, Muhammad Bashir; Asghar, Nadia; Chughtai, … - In: EuroEconomica (2013) 1(32), pp. 32-40
Emotional intelligence (EI) is an effective tool to increase organizational productivity. This study depicts the impact of EI on employees’ performance who are engaged with customer services by using four elements i.e. self awareness, self management, social awareness and relationship...