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~isPartOf:"EuroMed journal of business"
~isPartOf:"International journal of bank marketing"
~isPartOf:"The journal of business & industrial marketing"
~person:"Ji, Chen"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
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Customer satisfaction
Dienstleistungsqualität
Beziehungsmarketing
1
Consumer behaviour
1
Customer loyalty
1
Customer social ties
1
Konsumentenverhalten
1
Kundenzufriedenheit
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Relationship marketing
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Social network
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Social relations
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Soziale Beziehungen
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Soziales Netzwerk
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Switching behaviour
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Switching costs
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Ji, Chen
Anastasiou, Athanasios
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Confente, Ilenia
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Georgiou, Maria
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Gligor, David M.
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Hassan, M. Kabir
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Ma, Jianmei
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Noman, Abu Hanifa Md.
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Shi, Wenhua
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International journal of bank marketing
The journal of business & industrial marketing
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Study of social ties as one kind of
switching
costs
: a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
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