Demirbag, Mehmet; Sahadev, Sunil; Kaynak, Erdener; … - In: European Journal of Marketing 46 (2012) 6, pp. 790-810
Purpose – The purpose of this paper is to attempt to model the antecedents and consequences of quality commitment among employees in a service organization. Design/methodology/approach – The conceptual model based on extant literature on quality commitment is validated through a study among...