Zhou, Zhefang; Li, Yanjun; Tang, Kwei - In: European Journal of Operational Research 196 (2009) 3, pp. 940-948
We consider a repairable product with known market entry and departure times. A warranty policy is offered with product purchase, under which a customer can have a failed item repaired free of charge in the warranty period. It is assumed that customers are heterogeneous in their risk attitudes...