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~isPartOf:"European journal of industrial relations"
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Call centre
9
Callcenter
9
Deutschland
5
Germany
5
Arbeitsmarktsegmentation
4
Labour market segmentation
4
Institutional change
3
Institutioneller Wandel
3
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2
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Aparicio-Valverde, Mireia
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Batt, Rosemary L.
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Costa, Hermes Augusto
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Grip, Andries de
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Holst, Hajo
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Mottweiler, Hannelore
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1
Sørensen, Ole H.
1
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1
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1
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European journal of industrial relations
Manufacturing & service operations management : M & SOM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Management Science
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
Manufacturing & Service Operations Management
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
SA journal of human resource management : SAJHRM
5
The service industries journal
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ECONIS (ZBW)
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1
Precariousness and call centre work : operator's perceptions in Portugal and Brazil
Costa, Hermes Augusto
;
Costa, Elizardo Scarpati
- In:
European journal of industrial relations
24
(
2018
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011903281
Saved in:
2
Special issue: Institutional change and labour market segmentation in European call centers
Doellgast, Virginia
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003915909
Saved in:
3
Introduction: Institutional change and labour market segmentation in European call centres
Doellgast, Virginia
;
Batt, Rosemary L.
;
Sørensen, Ole H.
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 349-371
Persistent link: https://www.econbiz.de/10003915933
Saved in:
4
Institutional change and the restructuring of service work in the French and German telecommunications industries
Doellgast, Virginia
;
Nohara, Hiroatsu
;
Tchobanian, Robert
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 373-394
Persistent link: https://www.econbiz.de/10003915956
Saved in:
5
Pay and working conditions in finance and utility call centres in Denmark and Germany
Sørensen, Ole Henning
;
Weinkopf, Claudia
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 395-416
Persistent link: https://www.econbiz.de/10003916043
Saved in:
6
Industrial relations and labour market segmentation in Dutch call centres
Van Jaarsveld, Danielle
;
Grip, Andries de
;
Sieben, Inge
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 417-435
Persistent link: https://www.econbiz.de/10003916048
Saved in:
7
Collective bargaining and temporary contracts in call centre employment in Austria, Germany and Spain
Shire, Karen A.
;
Schönauer, Annika
;
Aparicio-Valverde, …
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 437-456
Persistent link: https://www.econbiz.de/10003916053
Saved in:
8
National industrial relations and local bargaining power in the US and German telecommunications industries
Doellgast, Virginia
- In:
European journal of industrial relations
14
(
2008
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003757912
Saved in:
9
The political economy of trade union strategies in Austria and Germany : the case of call centres
Holst, Hajo
- In:
European journal of industrial relations
14
(
2008
)
1
,
pp. 25-45
Persistent link: https://www.econbiz.de/10003666022
Saved in:
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