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~isPartOf:"European journal of marketing"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The journal of applied business research"
~subject:"Service quality"
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Service quality
Beziehungsmarketing
7
Consumer behaviour
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Customer retention
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Dienstleistungsqualität
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Stan, Valentina
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Torkzadeh, Samaneh
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European journal of marketing
Journal of hospitality marketing & management
The journal of applied business research
Journal of retailing and consumer services
9
The service industries journal
4
Services marketing quarterly
3
The journal of services marketing
3
Cogent business & management
2
International journal of services and operations management : IJSOM
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Journal for global business advancement : JGBA
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Journal of business economics and management
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Journal of service management
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Reihe Dienstleistungsmanagement | Dienstleistungsmarketing
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Academic journal of economic studies
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Advances in hospitality and leisure
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Asia Pacific journal of marketing and logistics
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Bangladesh journal of political economy
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Benchmarking : an international journal
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Betriebswirtschaftliche Forschung und Praxis : BFuP
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Business and management issues in the global and digital era : Indonesian perspectives
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EIKV Schriftenreihe zum Wissens- und Wertemanagement
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EuroMed journal of management
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Future of Business and Finance
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Grundlagen des After Sales Marketing
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Handbook of research on intelligent techniques and modeling applications in marketing analytics
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IEEE transactions on engineering management : EM
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1
From customer readiness to customer retention : the mediating role of customer psychological and behavioral engagement
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
; …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1799-1829
Persistent link: https://www.econbiz.de/10013352641
Saved in:
2
Drivers of customer loyalty and word of mouth intentions : moderating role of interactional justice
Saleem, Muhammad Abid
;
Yaseen, Asif
;
Wasaya, Allah
- In:
Journal of hospitality marketing & management
27
(
2018
)
8
,
pp. 877-904
Persistent link: https://www.econbiz.de/10011957277
Saved in:
3
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
4
Does consumer gender influence the relationship between consumer loyalty and its antecedents?
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
4
,
pp. 1593-1604
Persistent link: https://www.econbiz.de/10011350484
Saved in:
5
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
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