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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of retailing"
~person:"Babakus, Emin"
~person:"Dagger, Tracey S."
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Consumer behaviour
4
Konsumentenverhalten
4
Relationship marketing
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Customer service
2
Kundenservice
2
Lieferantenmanagement
2
Salespeople
2
Supplier relationship management
2
Verkaufspersonal
2
Arbeitsleistung
1
Arbeitszufriedenheit
1
Austauschtheorie
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Australia
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Australien
1
B-to-B-Marketing
1
B2B sales strategy
1
Beschwerdemanagement
1
Business-to-business marketing
1
Complaint management
1
Customer entertainment
1
Customer indebtedness
1
Customer orientation
1
Empirical method
1
Empirische Methode
1
Gratitude
1
Interaction quality
1
Job performance
1
Job satisfaction
1
Multivariate Analyse
1
Multivariate analysis
1
Reciprocity
1
Relationships
1
Role overload
1
Sales performance
1
Selling
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Babakus, Emin
Dagger, Tracey S.
Grewal, Dhruv
6
Noble, Stephanie M.
4
Bijmolt, Tammo H. A.
3
Blut, Markus
3
Bush, Alan J.
3
Coussement, Kristof
3
Evanschitzky, Heiner
3
Folse, Judith Anne Garretson
3
Jaakkola, Elina
3
Moncrief, William C.
3
Nordfält, Jens
3
Roggeveen, Anne L.
3
Ruyter, Ko de
3
Aarikka-Stenroos, Leena
2
Beeler, Lisa L.
2
Bruhn, Manfred
2
Caigny, Arno de
2
Calantone, Roger J.
2
Casidy, Riza
2
Esmark, Carol L.
2
Grönroos, Christian
2
Gustafsson, Anders
2
Harris, Lloyd C.
2
He, Hongwei
2
Hult, G. Tomas M.
2
Jindal, Rupinder P.
2
Keränen, Joona
2
Kleinaltenkamp, Michael
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Krafft, Manfred
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Nyadzayo, Munyaradzi W.
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Paswan, Audhesh
2
Paulssen, Marcel
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Plangger, Kirk
2
Prohl-Schwenke, Katharina
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Reinartz, Werner J.
2
Roulet, Raphael
2
Rudolph, Thomas
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European journal of marketing : EJM
Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing
International journal of business environment : IJBE
1
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Review of managerial science : RMS
1
The journal of consumer marketing
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ECONIS (ZBW)
4
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1
The role of customer entertainment in B2B sales strategy : comparative insights from professional buyers and salespeople
Oakley, Jared
;
Bush, Alan J.
;
Moncrief, William C.
; …
- In:
Industrial marketing management : the international …
92
(
2021
),
pp. 190-201
Persistent link: https://www.econbiz.de/10012491015
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
The effect of relationship desire on consumer-to-business relationships
Raciti, Maria M.
;
Ward, Tony
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 615-634
Persistent link: https://www.econbiz.de/10009733005
Saved in:
4
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
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