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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
~person:"Miao, Li"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
2
Consumer behaviour
2
Konsumentenverhalten
2
Airbnb
1
Analysis of variance
1
Attribution of responsibility
1
Business model
1
Complaints
1
Dienstleistungsqualität
1
Geschäftsmodell
1
Peer-to-peer
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Resolutions
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Service quality
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Share Economy
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Miao, Li
Mattila, Anna S.
8
Jang, Soocheong
7
Guchait, Priyanko
6
Tsarenko, Yelena
6
Brady, Michael K.
3
Gelbrich, Katja
3
McColl-Kennedy, Janet R.
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Patterson, Paul G.
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Sparks, Beverley
3
Tojib, Dewi
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Beatty, Sharon E.
2
Choi, Beom Joon
2
Fan, Alei
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Hoffman, K. Douglas
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Huey Chern Boo
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Kim, Hyunsu
2
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2
Lages, Cristiana R.
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Larivière, Bart
2
Lee, Lindsey
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Luo, Anqi
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MacQuilken, Lisa
2
Madera, Juan M.
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Magnini, Vincent P.
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Matos, Celso Augusto de
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Ro, Heejung
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Robertson, Nichola
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So, Kevin Kam Fung
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2
Taheri, Babak
2
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2
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2
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European journal of marketing : EJM
International journal of hospitality management
Journal of service research : JSR
The journal of services marketing
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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1
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
2
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
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